Sales - Organization

• Definition of the model sales according to market and bid
• Structuring and start sales organization
• Operational marketing
• Evaluation of multi-channel
• Definition of bid management processes
• Definition of commercial incentive models
• Definition of management models of sales force
• Design of the service organizations
• Design and planning of the network as a function of:
  • workload
  • levels of exercise
  • skill sets required
• Review the processes of service
• Design of management dashboards (KPI)
• Analysis of service performance and identify areas for improvement
• Definition of the service models, in line with the business strategy, plans and evolutionary

Sales - Management

• Development of the portfolio and its management offerings (products and / or services)
• Analysis and management of the impact on the company business for the start of sales of services and development plans
• Defining the positioning of the market
• Organization of the sales force and its development over time, in line with corporate strategies
• Analysis of the performance of the commercial network and definition of intervention plans
• Development of the skills of business professionals
• Support to the drafting of service agreements
• Analysis and review of the processes of installation and commissioning; determination of improvement plans
• Analysis and review of the processes of warranty management and determination of improvement plans
• Definition / optimization of warranty tracking
• Definition and implementation of proper operational discipline of the warranty company
• Definition and implementation of processes for conversion of warranty service contracts
• Design and implementation of service metrics as a function of:
  productivity, service level product, cost of service
• Analysis and review of planning processes and technical organization
• Sizing of the technical
• Distribution in the territory
• Balance of internal resources than external

Sales - KPI

• Identify key performance indicators for each function operating on:
  • analysis of data availability
  • assessment of integrity and normalization
  • definition of the processes of measurement and reporting
• Assess the impact of the introduction of new metrics to determine the appropriate changes in the organization and

Sales - Cost control

• Determine the economic variables
• Structuring the dashboard economic appropriately in terms of business objectives
• Define the logic of the distribution of responsibilities in the economic structure "sales"
• Define MBO appropriate incentives and levers

After Sales - Organization

• Audit of the organization of after sales service and its evaluation ( SWOT analysis)

After Sales - Management

• Analysis and review of the process of receiving requests and assignment of tasks to the service network
• Analysis and review of the organization and processes in Parts
  • Planning stock parts
  • Distribution partners on the territory
  • Repair Parts
  • Restoring stock
  • Analysis of the quality
• Analysis and review of the organization -stock spare parts
  • Analysis of layout and improvement plans
  • Analysis of stocks
  • Analysis of internal and external flows

After Sales - KPI

• Identify key performance indicators for each function of the Service, operating on:
  • analysis of data availability
  • assessment of integrity and normalization
  • definition of the processes of measurement and reporting
• Assess the impact of the introduction of new metrics to determine the appropriate changes in the organization and

After Sales - Cost control

• Determine the key economic variables in the service
• Structuring the dashboard economic appropriately in terms of business objectives
• Define the logic of the distribution of responsibilities in the economic structure of service
• Define MBO appropriate incentives and levers